Chapter One Business Letters

Chapter Two Establishing Business Relations

Chapter Three Enquiries and Offers

Chapter Four Counter-offers and Orders

Chapter Five Terms of Payment （Ⅰ）

Chapter Six Terms of Payment （Ⅱ）

Chapter Seven Insurance

Chapter Eight Shipment

Chapter Nine Packing

Chapter Ten Complaints and Claims

Chapter Eleven Agency

Chapter Twelve Flexible Trade

Chapter Thirteen Electronic Communications

Key to the Exercises

外贸函电常用缩略语

World Business Telex Abbreviations

参考书目