主书答案与译文

Unit One Introduction to Hotel Industry酒店业简介

Unit Two Room Reservation预订房间

Unit Three Reception接待服务

Unit Four Checking In入住登记

Unit Five Telephone Switchboard电话总机服务

Unit Six Wake-up Call Service唤醒服务

Unit Seven Housekeeping客房管理

Unit Eight Laundry Service洗衣服务

Unit Nine Handling Complaints解决投诉

Unit Ten Checking Out结账退宿

Unit Eleven Food and Beverage Services餐饮服务

Unit Twelve Bar English酒吧英语

Unit Thirteen Shopping Arcade购物中心

Unit Fourteen Health and Recreation Center康乐中心

Unit Fifteen Business and Convention Services商务和会议服务

Unit Sixteen Other Services其它服务

试题

Test One

Test Two

Test Three

Test Four

答案

Key to Test One

Key to Test Two

Key to Test Three

Key to Test Four